Lead Product Designer helping organisations turn complexity into customer value.
13+ years designing digital products across agency and enterprise environments. 8+ years shaping customer experiences in New Zealand's Energy sector, helping organisations navigate complexity while building high-performing teams, maturing design practices, and delivering digital products used by hundreds of thousands of Kiwis.
Why I do what I do
The best product challenges rarely sit neatly within a single discipline.
Throughout my career, I've been drawn to problems that require balancing customer needs, business priorities, and technical constraints. Whether helping customers understand their energy usage, aligning stakeholders around a shared direction, or working through the realities of delivery, I've always enjoyed finding the simplest path through complexity.
My background spans agency, enterprise, design, and engineering leadership. That breadth of experience has given me a unique perspective on how products are shaped, not just by good design, but by the decisions, trade-offs, and collaboration that happen behind the scenes
Today, I'm particularly interested in the kinds of challenges that will shape how people live, work, and interact with technology over the next decade, especially across SaaS, AI, energy, and climate-tech.
In their words
“I have loved working with Suzy. On one hand she is a brilliant leader, caring deeply for her team and stakeholders, and putting in every effort to ensure direction is set and communicated regularly. On the other hand she is an exceptionally talented designer and is generous using these skills right across our enterprise. Not just in the core digital product set, but Suzy's skills in research, user experience and design show up right across Genesis and make everything she touches more usable and great to look at.”
Aaron Clark
GM Technology Delivery
Genesis Energy
"Suzy is an outstanding team leader with a remarkable design sense. Her unique talent lies in fostering a compassionate and collaborative team environment, alongside implementing efficient processes. Suzy's leadership style empowers team members to grow and realize their full potential. Her rare ability to simplify challenges and tasks ensures that projects run seamlessly, all while upholding elevated design standards. I've gleaned a wealth of knowledge from working with her."
Agnes Marek
Product Designer
Genesis Energy
"I have worked with Suzy over a number of years and projects - between being a client of hers while she was agency side and while I was at Mercury, and as her manager after she joined my team at Genesis. Suzy has always been an excellent "on the tools" digital designer, and during her time at Genesis developed one of the most talented groups of UI and UX designers that I have ever had the pleasure of working with.”
Kate Addis
Head of Digital Marketing
Genesis Energy
Brands I’ve worked with
