As Senior UI & UX Designer embedded in Mercury's agile squad from 2018, I designed the self-service features inside My Account, including billing and power usage graphs. The goal was to make the two things customers care about most, what they owe and what they used, immediately understandable, so people could resolve their own questions instead of calling to ask.

I worked the full span of the craft: sketching early concepts, shaping direction with the squad, and taking the interface through to final UI. Alongside the new work, I refined existing features so the whole account experience held together rather than reading as a set of separately built parts.